Legal

Privacy Policy

Last updated · 20 january 2024

SEOPulser ("SEOPulser") values your privacy

SEOPulser ("SEOPulser") values your privacy and is dedicated to safeguarding your personal information. This privacy policy aims to inform you about how we manage your personal data when you access our website(s) (inclusive of subdomains and sites that facilitate our service offerings) and/or our various platform applications designed for mobile, tablet, desktop, browser, and other smart device systems ("Applications"), irrespective of your location of access, and when you utilize our services. This document also outlines your privacy rights and the protections afforded to you under the law.

By utilizing the Applications or our services, you consent to adhere to this privacy policy and acknowledge that we will process personal data in accordance with the provisions detailed herein.

This Privacy Policy was last updated on: 20 january 2024.

1. Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy is designed to inform you about how SEOPulser, operating under the name seopulser.com ("SEOPulser", "we", "us", or "our"), collects and processes your personal data through your use of our Applications and services. This includes any data you may provide while using the Applications (for instance, when you engage with our support chat function on our website [https://seopulser.com]), create an account, purchase a service, or upload and edit audio or video files.

Our Applications are not intended for children, and we do not knowingly collect data relating to children.

We urge you to read this privacy policy thoroughly, along with any other privacy notice or processing policy we may provide on specific occasions when we collect or process your personal data. This will ensure you are fully informed about our use of your data. This privacy policy complements, and is not intended to override, other notices and policies.

Controller

SEOPulser (referred to as "SEOPulser", "we", "us", or "our" in this privacy policy) is the controller and responsible for your personal data. Exceptions occur when your use of our services is due to your association with a client to whom we supply services (for example, if you are an employee or client of our customer).

We have designated a Data Privacy Manager who oversees inquiries regarding this privacy policy. For any questions, including requests to exercise legal rights, please contact the Data Privacy Manager using the details below.

In instances where your personal data processing is due to your association with our customer, we act as a data processor, not as the controller. In such cases, you should refer to the privacy policy of our customer, as it will inform you about the processing of your personal data.

Contact Details

For questions about this privacy policy or our privacy practices, contact our Data Privacy Manager:

Email address: [email protected]

You have the right to lodge a complaint at any time to the relevant data protection authority. However, we would appreciate the opportunity to address your concerns directly before you approach the authority, so please contact us first.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

Our privacy policy is subject to regular reviews. Previous versions can be obtained by contacting us.

It is crucial that the personal data we hold about you is accurate and current. Please keep us informed of any changes to your personal data during your relationship with us.

Third-party Links

Our Applications may contain links to third-party websites, plug-ins, and applications. Engaging with these links or connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit after leaving our Applications.

2. Processing of Personal Data Related to Your Interaction with Our Website and the Use of Our Products

When Users visit our website, purchase a product from SEOPulser, or utilize our products, SEOPulser engages in the processing of personal data as detailed below:

Data Collected During Website Visits

Details about your visit to our website, including the webpage that directed you to seopulser.com, and search terms used in search engines leading to our website.
Your interactions and clicks within our website.
Date, time, and duration of your website visit.

Data Collected When You Provide It to Us

Name
Gender
Age
Image
Email address
Residential address
Country of residence
Postal code
Phone number
Your company name and industry
Payment details, such as credit or debit card information or other billing information
Your account data
Content of customer support communications

Data Collected Through Product Use

Our range of products may collect various types of data, which generally include:

Usage details, such as launch data, feature usage, page clicks, sign-in information
Local device information, including device type, hardware specifications, operating system, other installed software, username, seopulser.com ID, location, IP address, operating log details, and details of the files you are working with
Crash data and information related to the files you are using. In the event of a crash, we may request to send the original document to SEOPulser, subject to your consent
For specific products, additional information may be collected as relevant to the product's functionality

Purpose and Legal Basis of Processing

SEOPulser uses the collected information for the following purposes:

To deliver the ordered product(s) to the User
To provide customer support and service
For identity verification and anti-piracy measures
For internal statistical and analytical purposes to enhance our services and user experience
For managing chargebacks
To show you ads for seopulser.com products and services that might interest you

Recipients of Personal Data

We handle your personal data with utmost care and confidentiality, limiting its sharing to the following:

Affiliated Companies: As a global company, we share data within our subsidiaries for operational purposes.
Service Providers: We may share your personal information with service providers assisting in our business operations, including payment processors, cookie and tracking tool providers, email delivery services, server hosting companies, chargeback management, fraud monitoring, social media platforms, and marketing platforms.
Public Authorities: We may disclose personal data to comply with legal obligations or to protect the rights, property, or safety of our business, our customers, or others.
Business Transactions: In case of business transitions, such as mergers or acquisitions, your data may be shared with the successor or new operators of part or all of our business.

3. How We Use Your Personal Data

SEOPulser, operating as seopulser.com, processes your personal data in compliance with applicable laws. The primary circumstances under which we use your personal data are:

To fulfill the contract we are about to enter or have already entered with you.
When necessary for our legitimate interests, or those of a third party, provided your interests and fundamental rights do not override those interests.
To comply with our legal obligations.

The specific legal bases for processing your personal data are outlined in the Glossary.

Generally, we do not rely on consent as the basis for processing your personal data, except for processing Special Categories of Personal Data (where applicable) and for automated decision-making processes (where applicable). However, we will obtain your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw your consent to marketing at any time by contacting us.

Purposes for Using Your Personal Data

Below is a table format description of all the ways we intend to use your personal data, the legal bases we rely on to do so, and our legitimate interests where applicable.

Note that we may process your personal data based on more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us for details about the specific legal ground we are relying on if more than one ground is set out in the table.

Marketing Preferences

We aim to provide you with choices regarding certain personal data uses, especially around marketing and advertising.

Promotional Offers from Us

We may use your Identity, Contact, Technical, Usage, and Profile Data to determine what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased services from us and have not opted out of receiving marketing.

Third-party Marketing

We will obtain your express opt-in consent before sharing your personal data with any third party for marketing purposes.

Opting Out

You can request that we or third parties stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us directly.

Opting out of receiving marketing messages will not apply to personal data provided to us as a result of a product purchase, service experience, or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the Applications may become inaccessible or not function properly. For more information on the cookies we use, please see our Cookie Policy.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. Contact us if you need an explanation as to how processing for the new purpose is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis allowing us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where required or permitted by law.

Automated Decision-making

Automated decisions are made by technological means, mostly based on algorithms subject to predefined criteria. Such automated decision-making, solely by technological means without human intervention, may have legal or similarly significant effects on you.

By using the Applications and/or our services, you give explicit consent to automated decisions. If you do not consent to our automated decision-making, you should not use our Applications or services.

The Applications may use your personal data for decisions based entirely or partially on automated processes according to the purposes outlined in this privacy policy. Automated decision-making processes are adopted as necessary to enter into or perform a contract between you and us, or on the basis of your consent where required by law.

The rationale behind automated decision-making includes:

Suggesting settings or tips when using our services.
Enhancing the decision-making process.
Ensuring fair and unbiased treatment based on consistent criteria.
Reducing errors and biases that could lead to discrimination or imbalance in treatment.
Minimizing the risk of your failure to meet contractual obligations.

Your Rights in Relation to Automated Decision-making

You have rights concerning automated decision-making, including:

The right to obtain an explanation about decisions made through automated processes and to express your point of view.
The right to challenge decisions and request a new decision on a different basis or human intervention in the decision-making process.

For more details about the purposes, third-party services involved in automated decision-making, and specific rationale, please contact us.

Push Notifications and Email Notifications

The Applications may send push notifications, and we may send you email notifications.

4. Your Legal Rights

As a user, under certain conditions, you are granted rights under data protection laws regarding your personal data.

Your Rights Include:

Right to Access: You can request access to your personal data, often referred to as a "data subject access request." This allows you to receive a copy of the personal data we have about you and to verify our lawful processing of it.
Right to Correction: You have the right to request correction of your personal data in our possession. This helps you rectify any incomplete or inaccurate information we hold. However, we may need to verify the accuracy of the new data you provide.
Right to Erasure: You can ask us to erase your personal data where there's no valid reason for us to continue processing it. You also have the right to request data deletion in situations where you have objected to processing (as detailed below), if we processed your information unlawfully, or if local law mandates the erasure of your personal data. Please note that there might be legal reasons preventing us from fulfilling an erasure request, which we will communicate to you if applicable at the time of your request.
Right to Object to Processing: This applies when we are processing your personal data based on legitimate interests (ours or a third party's) and you have a particular situation that motivates you to object to processing on this basis, as it affects your fundamental rights and freedoms. This right also applies if we process your personal data for direct marketing purposes. In some instances, we may demonstrate compelling legitimate grounds for processing your information which supersede your rights and freedoms.
Right to Request Restriction of Processing: You may request that we suspend the processing of your personal data in the following scenarios:
- To verify the data's accuracy.
- If our data use is unlawful but you oppose data erasure.
- When you need us to retain the data for legal claims, even if we no longer require it.
- If you have objected to our data use, pending verification of our legitimate grounds.
Right to Data Portability: You can request the transfer of your personal data to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format. This right applies only to automated information for which you initially gave consent or that we used to perform a contract with you.
Right to Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. However, this won't affect the lawfulness of any processing conducted prior to your withdrawal. Withdrawal of consent may mean we are unable to provide certain services, and we will advise you if this is the case when you withdraw your consent.

To exercise any of these rights, please contact us.

No Fee Usually Required

You will not be required to pay a fee to access your personal data or to exercise any other rights. However, we may charge a reasonable fee for requests that are clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with such requests.

What We May Need From You

We might need specific information from you to help confirm your identity and ensure your right to access your personal data or exercise other rights. This is a security measure to ensure that personal data is not disclosed to anyone not entitled to receive it. Further information may be requested to expedite our response.

Time Limit to Respond

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made several requests, it may take us longer. In such cases, we will notify you and keep you updated.